The customers who want to continue or resume scheduled payments should provide a different payment card or other payment options. If the customer wants to continue regular billing on the original account, s/he must contact the card issuer and remove the stop placed against charges initiated by your company. Once you confirm with the customer that the stop has been removed, you can resume the recurring billing schedule.
||Stop all recurring payments|
||The cardholder’s issuing bank has declined the authorization because the customer has requested a stop of all recurring payments from a specific merchant. We recommend suspending the recurring schedule attached to this credit card immediately. Any additional attempts to charge the card will likely result in a Chargeback.
Contact your customer and confirm that s/he wants to continue to do business with you and wants to resume the recurring billing schedule. You will need to obtain new authorization to resume the schedule.
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