Send us your queries using the form below and we will get back to you with a solution.
Below are instructions on how to view your transaction history, or your settled batches.
Paya Virtual Terminal
Settled Batch Search:
Contact Information for Paya Services
Maintenance and Service Interruption Alerts
Sage Exchange Desktop Update starting June 19, 2018
Glossary term: EMV
How do I process a refund/credit?
How do I update where my email notifications go?
How do I add a new user?
How do I setup user permissions in my Virtual Terminal?
How do I export reports?
Visa Force Post Transactions Mandate
Error: Sorry, the service is unavailable.
Is Paya PCI Compliant?
Visa Purchase Return Authorization
What is Point-to-Point Encryption (P2PE)?
Our award-winning customer care team is here for you.
Haven't found the answer you're looking for? Contact Support