Product

Paya Connect

Description

Users cannot be deleted from the system, however, the user can be deactivated. Deactivating users allows the system to retain the trails/changelogs. Follow the steps below to deactivate or re-activate the user's profile.  

Resolution

Marking a user as inactive

Please note that this action can only be performed by users with the Client Admin role:

1. Click on 'Locations' from the menu on the left-hand side of the screen.
2. Select the location where the user exists.
3. Select the 'Settings' option from the menu on the left-hand side of the screen OR choose the 'Settings' gear on the right side of the screen.
4. Click on 'Users'.
5. Click on the username that needs to be de-activated.
6. Click on the green 'Active' button; it will change to a red 'Inactive' button:

Marking a user as active 

1. To re-activate follow the same steps as above, except clicking the red 'Inactive' button will switch it to a green 'Active' button. 

If you have questions or require additional information, please contact us and we will be in touch with you shortly.