How do I add Paya's email IP Addresses to my SPF Record?
If you and your customers are not receiving emails after processing credit card or virtual check payments, then it is possible that your email server is not allowing Paya to send these emails on your behalf. Paya generates these emails and send them as if they come from your email address.
Your email server may use an SPF Record to allow emails originating from other sources to be sent on your behalf. Adding Paya's email IP Address Blocks to your SPF Record should allow transaction confirmation emails to be generated and sent to you and your customers.
If you do not use an SPF Record, or do not have access to it, please log in to Payment Center, Paya Exchange Management System or Virtual Terminal and update your email templates so that the FROM address is email@example.com. Please follow these instructions to update the email address:
How do I change the address that my Order Confirmation emails are sent from in Virtual Terminal?
How do I change the address that my Order Confirmation emails are sent from in Sage Exchange Management System?
How do I change the address that my Order Confirmation emails are sent from in Payment Center?
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.