How to fix the "Unable to save configuration" error when setting up Sage 50 Connections.

Description

Why am I getting an "Unable to save configuration" error when setting up Sage 50 for use with SageExchange.com?

Resolution

This error typically occurs when attempting to use plugins that were installed under a different Sage Exchange Desktop (SED) registration. It can be resolved be removing the plugins, re-registering SED, and reinstalling the plugins. Please see below for a detailed walkthrough.

• Close Sage 50, using File > Exit.
• Revoke the access token in SageExchange.com by finding the component, pressing Details, and then Revoke.
• Remove the plugins from SED by right-clicking on the icon in the icon tray and choosing Settings; expand Data Exchange, select My Plugins, and then choose Remove for any relevant plugin.
• Close SED by right-clicking on the icon and choosing Exit.
• Start the Windows Task Manager and end the "sageexchange.exe" and "sehost32.exe" processes, if they are present.
• In Windows Explorer, navigate to C:\Sage\Peachtree\Company\companyname\  -- if you installed Sage 50 elsewhere, adjust accordingly.
• Delete, move, or rename the APIACCSS.DAT file.
• In SageExchange.com, go to My Components and press Add Component. Copy the access token to your clipboard.
• Reopen SED. Right-click on the icon, press Settings, and expand Data Exchange. Select Register, and paste your access token. Press Sign In to complete the registration.
• Go to Get Plugins and reinstall the plugin/s.
• Reopen Sage 50. You should see a prompt that asks "Could not find APIACCSS.DAT, Do you want to create a brand new, empty file?" Choose Yes.
• Close Sage 50, using File > Exit.
• In SED settings, select My Plugins. Press Enable. You should get an error that says "There was a problem accessing your accounts".
• Reopen Sage 50.
• You will see a "Third Party Application Access" prompt within Sage 50. Choose "Always Allow Access" and press OK.
• You should now be able to select General Ledgers and save your configuration.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.