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    ERROR: Microsoft .NET Framework: Unhandled exception has occurred in your application... hexadecimal value 0x00...

    Products

    Sage Exchange Desktop 2.0


    Description

    When attempting to process a payment or view/edit credit card or virtual check information in Sage Exchange Desktop 2.0, a Microsoft .NETframework dialogue box opens with this error message:


    Cause

    This error is usually the result of Sage Exchange Desktop not having inherited proper admin permissions during installation.


    Resolution

    1. Launch File Explorer from the Start Menu or System Tray and go to C:\ProgramData\Sage Payment Solutions\SageExchangeDesktop.
       
    2. Right-click the SageExchange.exe.config file and choose Delete.
       
    3. Navigate to C:\\users\(Username)\AppData\Local\Sage Payment Solutions\Sage Exchange Desktop\
       
    4. Right-click the  SageExchangeDesktop.settigs file and choose Delete.
       
    5. Then navigate to C:\Program Files (x86)\Sage Payment Solutions\Application Deployment\Applications\26A46608D5AA4BF6BA5D5EEA1376D09A\2.0.2.31.  The last folder in this path (2.0.*) will vary as new versions of Sage Exchange Desktop are released.  
       
    6. Right-click the SageExchange.exe file and choose Properties.
       
    7. Select the Compatibility tab.
       
    8. Click the Change settings for all users button
       
    9. Check the box labeled Run this program as an administrator.
       
    10. Click Apply, then OK.


       
    11. Attempt to process a payment or view/edit credit card or virtual check information.

     If you have questions or require additional information, please submit a Ticket and we will be in touch with you shortly.


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