Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed

    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed.

    Description

    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed. What do I do to fix this?


    Resolution

    This typically occurs when a user presses Enter on the transaction page. To submit a transaction, the user must click "Submit Transaction" with their mouse; pressing Enter (or Return) on the keyboard will not actually submit the transaction.


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by