Description

Sage 50 V2016.0 FAQs

Resolution

Sage 50 V2016.0 Software and Paya plugin updates V1.0 6/23/15
 
FAQ:

Q: Why I am unable to process payments inside of Sage50 after updating to the latest version?

A: After the new version is installed you will need to update your Sage Exchange plugin to continue processing payments. We’re providing you with a simple step-by-step guide on installing the new plugin. It’s simple to update, should take no longer than 15 minutes.  
 

Q: When is this update happening?

A: The software update is scheduled to be released on July 9, 2015. You will need to update your Sage Exchange Desktop plugin immediately to continue processing payments inside Sage50.
 

Q: How can I fix the processing issue?

A: Simple, just update your Sage Exchange Desktop plugin following the simple instructions provided in the step-by-step guide. Or, give support a call at 888-702-8989 and we will walk you through the plugin update over the phone.
 

Q: What happens if I don’t install the new plugin?

A: If you do not install the new plugin and have installed the 2016.0 software update, you cannot accept payments inside of Sage 50. Without this new plugin, you cannot take advantage of the new refunds capability available with this new version of Sage 50. If you are a Sage 50 Business Care customer, you will automatically receive the new version of Sage 50 on July 9th, meaning you must ensure you update your Sage Exchange Desktop plugin on July 9th to avoid a disruption in processing payments.
 

Q: Who should I contact for help?

A: For support with updating the Sage 50 software to the latest version contact Sage 50 support at 1-866-747-3888. For payment processing and Sage Exchange Desktop Plugin Support, please call Paya Support at 1-888-702-8989.
 

Q: What should I update first, Sage 50 or Sage Exchange Desktop plugin?

A: You must update your Sage 50 to version 2016.0 first. Once that is completed, you should update the Sage Exchange Desktop plugin.
 

Q: Will future releases break my payments?

A: At Sage, we are committed to ensuring that with each enhancement and new software we do not disrupt your business. This update is necessary to ensure you have access to the great new features included in the latest version of Sage 50.
 

Q: Why should I update my accounting software?

A: Many customers have asked us to include refunds as part of the payment processing tools inside Sage 50. We’ve done it! Now you can save time by processing refunds directly inside of Sage 50.
 

If you have questions or require additional assistance, please submit a ticket and we will be in touch with you shortly.