Maintenance and Service Interruption Alerts
Sporadic "Processing Error" in Virtual Terminal
03/25/2020 09:45 am EDT - Present
03/27 11:00 am -We are working with our network team and firewall vendors to adjust the way Chrome cookies are handled. A recent change in Chrome led to a change in the way cookies are handled in a Virtual Terminal session, resulting in numerous Processing Error messages. We expect this to be ongoing for the immediate future, and recommend using a different web browser for now, until a final solution is ready. Our apologies for any inconvenience.
03/26 08:30 am -We've determined that this issue pertains to configuration specific to Google Chrome. If you are receiving continual Processing Error message in Chrome, please switch to Edge, Firefox, or Internet Explorer for now.
03/25 2:10 pm -Our IT team is working with our network partner to resolve this issue.
03/25 10:25 am -We are investigating reports that some users receive a "Processing Error" message when attempting to log in to or navigate Virtual Terminal. The issue appears to be sporadic. If you receive an error, please try again in a few minutes. Also try to clear your browser cache or switch to a different browser. Our IT team is investigating the cause of this behavior.
Planned Maintenance Window - April 18, 2020 1:00 - 6:00 am EDT
Paya will be performing maintenance to our transaction processing platforms on Saturday, April 18, 2020 between 1:00 am and 6:00 am EST. This scheduled maintenance is part of our ongoing efforts to provide the most robust and stable transaction processing experience possible.
During the maintenance window, transaction processing platforms may be unavailable for up to five (5) hours. Users may be unable to submit transactions, settlements, or reporting inquiries to the Paya Gateway until after maintenance is completed.
Every effort will be made to keep the planned service interruption as brief as possible. We appreciate your understanding and apologize for any inconvenience.
Paya Service: Scheduled Maintenance to Depracate TLS 1.0 and 1.1
Saturday, March 28, 2020 08:00 am - 12:00 pm EST
Please note that this maintenance impacts integrated solutions processing ACH payments through Paya Services. If you accept ACH payments through the Paya gateway, meaning any system submitting payments to sagepayments.net or sageexchange.com; there is no expected impact.
In order to comply with the latest compliance standards in the industry, and to place safe-guards around the security of your data, we are moving to deprecate Transport Layer Security (TLS) versions 1.1 and 1.0 on Saturday, March 28, 2020 from 08:00 AM ET to 12:00 PM ET. After this date, any incoming traffic using these TLS versions will not be supported.
We understand that the security of your data is important, and we are committed to transparency about changes that could affect your use of our services. In preparation for these changes, we will be updating our UAT environment on Saturday, February 29, 2020, so that you may test the upcoming changes before they take effect.
Should you have any questions, please contact us via email at firstname.lastname@example.org.