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    Why are the descriptions blank on my invoices in Payment Center?

    Products
    Payment Center

    Description
    Why are the descriptions blank on my invoices in Payment Center?

    Resolution
    Assuming eInvoicing has been configured, and invoices are populating to Payment Center, this is likely due to the line item details having been input in a Sales Order and not an Invoice.


    When an invoice is created from a sales order, the line item details will display under "Apply to Sales Order No" on the invoice. In this situation, the invoices in Payment Center will display the correct totals, but the Description, Quantity, Unit Price and Tax Code values will be blank.

    In order for the items to be displayed in Payment Center, the Sage 50 invoice must have line item details filled out under the "Apply to Sales" tab in the invoice.
     If you have questions or require additional information, please submit a Ticket and we will be in touch with you shortly.

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