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    INTERNAL: Process Transactions Authorized in a Physical Terminal through VT

    Product

    Physical Terminals

    Paya Virtual Terminal

    Description 

    If transactions were authorized in a physical terminal but could not be settled, the credit card information and auth code can be retrieved in E-connections (Mreports) and uploaded to the VT in a CSV file.

    Resolution

    Ensure that the transactions are present in E-connections.

    Request a Supervisor or User who has access to full card data and provide the following information: V# or Merchant ID and Date range of impacted transactions. If there are specific transactions you need, provide the last 4 digits of the credit card as well. Note: we may not email them to the merchant, but we can fax it to them once the caller has been fully verified.

    Once you receive the file with the card numbers, copy and paste the required data into the Batch file upload template found here: Uploading a Credit Card CSV file with the following data:

    • Credit Card Number
    • Expiration Date
    • Authorization Code
    • The T_code must be 03 for every transaction


    The Cardholder name, address, city, state, and zip code are required fields but does not need to be accurate. You may keep the information in these fields found on the Batch file upload template for every transaction.

    If there are only a few transactions that need to be rerun, you may call the merchant using an unrecorded phone line and assist them with keying in the information into the terminal. 

    This article is for INTERNAL use only do not disseminate.  

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