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    Resolving Paya Connect Desktop (PCD) Detection Issues with Sage Software Products

    We have seen several instances in which the new version of AppDeploy that comes with Paya Connect Desktop causes some Sage software products, notably those using Sage 100 ERP and 300 ERP, to be unable to detect and communicate with PCD.

    While a permanent fix is being developed, it is possible to work around this issue by installing an older version of AppDeploy.

    To begin, please completely uninstall Paya Connect Desktop by following these steps:

    1. If you are using an IPP320 or L5300 make sure they are disconnected from the computer first
    2. Open the Control Panel and in the Programs and Features menu
    3. Right click on Sage Exchange and Select the option to Uninstall Sage Exchange
    4. Open the "Start Menu"
    5. Paste "C:\ProgramFiles (x86)" without the quotes
    6. Delete the "Sage Payment Solutions" folder
    7. Paste "C:\Users\%USERNAME%\AppData\Local\" without the quotes
    8. Delete the "Sage Payment Solutions" folder
    9. Paste "C:\ProgramData"  without the quotes
    10. Delete the "Sage Payment Solutions" folder

    Next, download the attached SageExchangeDesktopBootstrapper.zip file and extract it.

    SageExchangeDesktopBootstrapper.zip

    Run the Bootstrapper as an administrator. This will install version 1.0.0.0 of AppDeploy and the current version of Paya Connect Desktop. When the PCD app is running, there will be an indicator advising of an available update, but that update is for the AppDeploy and it has no bearing on payment processing.

    Close and relaunch your software product, then try to process a payment.

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