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    ERROR: Microsoft .NET Framework: Unhandled exception has occurred in your application... There is an error in XML document (0, 0).

    Products


    Sage Exchange Desktop 2.0


    Description


    When attempting to launch Sage Exchange Desktop (SED), a Microsoft .NET Framework dialogue box opens with this error message:



    Resolution

    Please be advised that you first need to make hidden files viewable. Please see the instructions below on how to do so:

    1. Select the “Start” button, then choose “File Explorer“.
    2. Make sure the menu bar is expanded. ...
    3. Select the “View” tab.
    4. Check the “Hidden items” check box to view hidden items.
    5. If you need more file viewing options, select “Options” > “View“.


    Once you have made sure hidden items are now viewable, follow the instructions below:

    1. Launch File Explorer from the Start Menu or System Tray and go to C:\Users\%USERNAME%\AppData\Local\SagePaymentSolutions\SageExchangeDesktop.
       
    2. Delete the SageExchangeDesktop.settings file.
       
    3. Then Navigate to C:\ProgramData\SagePaymentSolutions\SageExchangeDesktop\
       
    4. Delete the SageExchange.exe.config file.
       
    5. Go to the Start Menu and launch Sage Exchange.


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