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    Sage 300 ERP Setup Guide

    Issue

    My Paya Merchant account was just approved. What do I need in order to start processing transactions in my Sage 300 Software?

    Please, make sure that your Sage Software is installed on your workstation (if applicable). Using the email address below, contact our Implementation Team to start the process of setting up your Payment Processing: MerchantReadiness@paya.com


    Issues with Sage Exchange Desktop (SED)

    Please search the Paya Knowledgebase for a solution: https://support.paya.com

    OR

    Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT)


    I have questions about fees, billing statements, and account changes:

    Contact the Paya Merchant Financial Support Team: 1-877-841-7014 (Monday - Friday: 8 AM – 6 PM EST/EDT)

    For Chargeback inquiries, please call: 1-866-637-5467 (Monday - Friday: 8 AM – 6 PM EST/EDT)


    How do I view/download daily or monthly transaction reports?

    In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: http://www.sageexchange.com
     
    Please Note: If you do not have access to the aforementioned web portal, you can log into: http://www.myvirtualreports.com/virtualreports
     
    OR 

    Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM– 8 PM EST/EDT)


    Sage 300/CRE Technical Support:

    For help with Sage 300 functionalities, please reach out to us below: 

    • For Sage 300 ERP, please call us at: 1-800-253-1372 (Monday - Friday: 9 AM – 8 PM EST/EDT)
    • For Sage 300 Construction, please call us at: 1-800-551-8307 (Monday - Friday: 9 AM – 8 PM EST/EDT)
    • Live Chat from http://na.sage.com/us/erp/sage-300-erp

     
    Sage 300 Training Resources:



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