Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Why can't I log in to Payment Center, but I can log in to Paya Exchange Management System (PEMS) with the same credentials?

    Products


    Payment Center, Paya Exchange Management System (PEMS)


    Description


    Why can't I log in to Payment Center, but I can log in to Paya Exchange Management System (PEMS) with the same credentials?


    Cause


    If your login credentials work for PEMS but not for Payment Center; the most likely cause is that your username doesn't have the necessary permissions assigned to its Role in PEMS.  Try clicking the Virtual Terminal option under the Quicklinks menu on the left-hand side of the PEMS page.  If you get an "Access restricted" error, or you don't see the Virtual Terminal ID you want in the list of available IDs; it's a good bet that your assigned Role  is missing permissions.


    Resolution

    1. Your PEMS system administrator should log in to PEMS and go to Administration, Roles.
       
    2. Locate the appropriate Role for the username in question and click Edit.

       
    3. Expand the Quicklinks menu and check Virtual Terminal.


       
    4. Expand the Account menu and check the merchant account(s) associated with any Virtual Terminals you need to be able to view.

       
    5. Click Save.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by