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    Why are American Express transactions through the Virtual Terminal going to a different bank account?

    Description

    Why are my American Express transactions going to a different bank account?

    Resolution

    American Express (Amex) maintains their own merchant account files, including the bank account that is used for funding/deposits. When making changes to your Paya merchant account, it is important to also contact Amex to make the same updates.

    You can reach American Express at 800-528-5200.

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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