Why are American Express transactions through the Virtual Terminal going to a different bank account?
Why are my American Express transactions going to a different bank account?
American Express (Amex) maintains their own merchant account files, including the bank account that is used for funding/deposits. When making changes to your Paya merchant account, it is important to also contact Amex to make the same updates.
You can reach American Express at 800-528-5200.
If you have questions or require additional information, please contact us and we will be in touch with you shortly.