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    Error: 504 Error on Invoice Payment Link

    Products

    Sage 50, Payment Center, eInvoice


    Description

    When an invoice payer clicks the Click To Pay link in their email they are brought to a screen displaying a 504 error.


    Resolution


    This is caused by Microsoft Outlook breaking the wrapping of the Click To Play link when the email is sent from Sage 50 instead of Payment Center. 

    Below are two options that can resolve this issue.

    • The payer can either copy the full link into their web browser 
    • The email sent to the payer can be sent from the Payment Center interface


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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