Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Error: Unable to save configuration when setting up Sage 50 Connections

    How to fix the "Unable to save configuration" error when setting up Sage 50 Connections.


    Description

    Why am I getting an "Unable to save configuration" error when setting up Sage 50 for use with SageExchange.com?


    Resolution

    This error typically occurs when attempting to use plugins that were installed under a different Sage Exchange Desktop (SED) registration. It can be resolved be removing the plugins, re-registering SED, and reinstalling the plugins. Please see below for a detailed walkthrough.

    • Close Sage 50, using File > Exit.
    • Revoke the access token in SageExchange.com by finding the component, pressing Details, and then Revoke.
    • Remove the plugins from SED by right-clicking on the icon in the icon tray and choosing Settings; expand Data Exchange, select My Plugins, and then choose Remove for any relevant plugin.
    • Close SED by right-clicking on the icon and choosing Exit.
    • Start the Windows Task Manager and end the "sageexchange.exe" and "sehost32.exe" processes, if they are present.
    • In Windows Explorer, navigate to C:\Sage\Peachtree\Company\companyname\  -- if you installed Sage 50 elsewhere, adjust accordingly.
    • Delete, move, or rename the APIACCSS.DAT file.
    • In SageExchange.com, go to My Components and press Add Component. Copy the access token to your clipboard.
    • Reopen SED. Right-click on the icon, press Settings, and expand Data Exchange. Select Register, and paste your access token. Press Sign In to complete the registration.
    • Go to Get Plugins and reinstall the plugin/s.
    • Reopen Sage 50. You should see a prompt that asks "Could not find APIACCSS.DAT, Do you want to create a brand new, empty file?" Choose Yes.
    • Close Sage 50, using File > Exit.
    • In SED settings, select My Plugins. Press Enable. You should get an error that says "There was a problem accessing your accounts".
    • Reopen Sage 50.
    • You will see a "Third Party Application Access" prompt within Sage 50. Choose "Always Allow Access" and press OK.
    • You should now be able to select General Ledgers and save your configuration.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by