|My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage One Software?|
Please, make sure that your Sage Software is installed on your Workstation (if Applicable)
Using the Email Address below, contact our implementation Team to start the process of setting up your Payment Processing: MerchantReadiness@paya.com
Issues with Sage Exchange Virtual Desktop (SEVD) or Sage Exchange Desktop (SED)
Please search the Paya Knowledgebase for a solution:
Contact the Paya VT Support Team:
877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)
I have questions about fees, billing statement, & account changes.
Contact the Paya Merchant Financial Support Team:
877-841-7014 (M-F: 8 am – 6pm)
For Chargeback inquiry, please call:
866-637-5467 (M-F: 8 am – 6pm)
How do I View/download daily or monthly transactions history?
In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: sageexchange.com
Note: If you don’t have access to the aforementioned Web portal, you may instead log into myvirtualreports.com/virtualreports
Contact the Paya VT Support Team:877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)
Sage One Technical Support:
For help with Sage One functionalities. Choose a method.
- Please call: 866-835-9301 (Option 2) M-F: 9 am – 8 pm EST
- Live Chat from the top right menu of the Sage One Software
Sage One Training Resources: