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    Paya Transition from Trustwave to Aperia

    Product

    Trustwave Trustkeeper

    Aperia PCI Survey 


    Description

    Paya is transitioning to a new PCI compliance partner.  


    Resolution

    Starting January 1st all PCI compliance will be transitioned to Aperia's PCI solution. 


    Please check the insert on your December merchant statement for more information about this transition.  Aperia will also be disseminating welcome emails to the email addresses on file in early January.  The email will include instructions on how to gain access to the PCI compliance portal.  Below are some important FAQs about this transition.  


    Why are we making this change?

    We have a long-standing relationship with Aperia and are committed to providing our merchants with solutions that best meet their needs.

     

    Can a merchant choose to remain with Trustwave directly?  

    While we no longer offer Trustwave as our recommended PCI solution, customers can choose to work with any Qualified Security Assessor (QSA) company.


    What will existing merchants see when they attempt to log into the Trustwave portal after Dec 31,2017?

    Merchants who log in to the Trustwave portal starting January 1,  the PCI Dashboard will be empty and they will have no access to their account history. Merchants will only see the Trustwave Store, Message icons and other products they have purchased or had provisioned to their account outside of the Paya sponsored relationship. Merchants who call Trustwave will be advised that the relationship between Paya and Trustwave has ended and they will be instructed to call Paya for further details.


    Will merchants have access to any historical data?

    Merchants will be able to view which SAQ version they completed last, expiry dates, contacts, emails, etc. Merchants will also need to log into Aperia to set up their vulnerability scans.

    In order to obtain a copy of a PCI Compliance Certificate and/or an Attestation of Compliance from Aperia, merchants will have to renew directly through the Aperia portal. 


    Will the PCI DSS annual fee and/or non-compliance fee change?

    No. The fee amounts will remain the same.


    Will the PCI DSS annual fee continue to be billed in July?  

    Presently, we do not anticipate any changes to the billing schedule.

    How will merchants log in?

    What is PCI Compliance?


    How do I ensure that my business is PCI compliant?

    How do I ensure my business is PCI Compliant with Aperia?


    What is the contact information for Aperia?

    Portal link is: www.pciapply.com/paya
    Aperia customer service phone: 888-329-3171 Monday – Friday 8:00am – 8:00pm EST.
    Email address:  support@pcihelpcenter.com for PCI
    For scans: scansuport@pcihelpcenter.com

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