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    How to process a Force transaction in the Virtual Terminal

    Product

    Paya Virtual Terminal

    Description

    In order to comply with card brand requirements, the processing of forced transactions require approval by Paya. See more about this regulation here

    Resolution

    In order to process a forced transaction please contact the Paya support team and have the following information available:

    1. Merchant number.
    2. Business name.
    3. Nature of the products sold/services rendered.
    4. Method of processing (card present, telephone order, online transaction).
    5. Whether you need to process a forced transaction on a one-time basis, or whether or not there will be a need to process forced transactions moving forward.
    6. The reason why the transaction has to be processed in a forced manner.

    Paya will review your request and respond as soon as possible to your inquiry.




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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