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    How do I void a transaction in Paya Exchange?

    Product

    Paya Exchange

    Resolution

    There are two locations to void a transaction in Paya Exchange.

    Method 1:

    In the Batch Management Mini App, under Credit Cards or Virtual Check,  select the green arrow to expand the transaction that you need to void, then click on the Void button. then select Yes on the confirmation box.

    Method 2:

    In the Virtual Terminal Mini App: Use the Quick Search in the top right of the page to locate the transaction, then select the green arrow to expand the transaction that you need to void, then click on the Void button. then select Yes on the confirmation box.

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