Product

Paya Mobile Payments

Paya Exchange

Description

My Batch Close Notification emails are going to the wrong email address, how do I correct this

Resolution

When a Merchant only has access to the Paya Mobile Payments application and the mysagemobile.com web portal, they will not be able to change the email addresses for the Batch Close email. In that situation, a Merchant should contact Paya Customer Support to update their email address.

If a Merchant has access to Paya Exchange, they can change their email address themselves. To change the notification email address please follow the steps in the linked article below:

Configuring batch close email notifications in Sage Exchange

If you have questions or require additional information, please contact us and we will be in touch with you shortly.