Please, make sure that your Sage Software is installed on your Workstation (if applicable).

Using the email address below, please contact our Implementation Team to start the process of setting up your Payment Processing: MerchantReadiness@sage.com

Please search the SPS Knowledgebase for a solution: https://support.sagepayments.com
 
OR

Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT)
 

I have questions about fees, billing statements, and account changes.

Please contact the Paya Merchant Financial Support Team: 1-877-841-7014 (Monday - Friday: 8 AM – 6 PM EST/EDT)

For Chargeback inquiries, please call: 1-866-637-5467 (Monday - Friday: 8 AM – 6 PM EST/EDT)

How do I view/download daily or monthly transaction reports?

In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: http://www.sageexchange.com
 
Note: If you do not have access to the aforementioned web portal, you can log into: http://www.myvirtualreports.com/virtualreports
 
OR 

Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT)

Sage ERP X3 Technical Support

For help with Sage ERP X3 functionalities, please contact us from one of the methods below: 

• Please call: 1-888-844-8989 (Monday - Friday: 9 AM – 8 PM EST/EDT)
• Live Chat from: https://support.na.sage.com 

 
Sage ERP X3 Training Resources:

• Please search the Sage ERP X3 Knowledgebase for solutions
• Visit our comprehensive user forum for Sage ERP X3 Discussions and Tips